Version 5.2 · Effective date:
Content and activity rules for using Hej Bóbr.
Purpose
This policy defines content and activities that must not be published, generated, stored, or distributed through the service.
Prohibited content
- illegal content or content infringing intellectual property rights
- content misleading as to identity, permissions, price, effects, product origin, or customer reviews
- fake reviews, fake endorsements, or manipulated results
- scams, phishing, malware, pyramid schemes, or illegal investments
- hate speech, threats, harassment, or incitement to violence
- privacy violations or image use without a legal basis
- sexual, pornographic, or minor-exploitative content
- content that violates sector-specific rules applicable to the user business
Sectors requiring care
For sectors such as health, aesthetic cosmetology, medicine, law, finance, investments, insurance, tax, supplements, children education, real estate, and regulated products, the user must independently verify compliance with applicable laws and industry rules.
Enforcement
- refuse to generate or publish content
- remove or block content
- suspend a published website
- restrict an account or terminate the agreement
- provide information to authorities where required by law
Notice and appeal procedure (Digital Services Act, DSA)
If we restrict the visibility of, block, or remove Customer content or a Website because of a breach of this policy or the law, we provide the Customer with a statement of reasons without undue delay. The statement sets out the scope of the restriction, the reasons for the decision, including the specific clause or legal provision concerned, and information about the right to appeal.
- Step 1: we notify the Customer by email at the address linked to the account or agreement, stating what the decision concerns and its basis.
- Step 2: the Customer may file an appeal (Counter-Notice) within 14 days of the notice, to bezpieczenstwo@hejbobr.pl, providing arguments or evidence that the content complies with this policy and the law.
- Step 3: we review the appeal without undue delay, in a non-arbitrary manner, and inform the Customer of the outcome; if the appeal is well-founded, we restore the content or Website promptly.
- Step 4: handling an appeal does not deprive the Customer of the right to pursue claims before a court or to out-of-court dispute resolution as provided by law.
Financial effect of blocking attributable to the Customer
Blocking or permanently disabling a Website because of a gross or repeated breach of this policy by the Customer, confirmed after the appeal procedure or after the appeal deadline has lapsed without result, is treated as termination of the agreement for reasons attributable to the Customer. This entitles the Service Provider to charge the return of the granted onboarding discount on the terms set out in the Terms. This does not apply where the Customer's appeal proved well-founded.
Reporting violations
Violations may be reported to bezpieczenstwo@hejbobr.pl. The report should include URL, description of violation, reasoning, reporter contact details, and a statement that the information is accurate.