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Terms

Rules for using Hej Bóbr as a service: plans, email contract conclusion, small changes, CMS, hosting, and payments.

Version 5.2 · Effective date:

Rules for using Hej Bóbr as a Website-as-a-Service: business status of the Customer, subscription Plans, contract conclusion by email, small changes, CMS, hosting, payments, and support.

These Terms govern the use of Hej Bóbr, available at hejbobr.pl. The service provider is Seidr sp. z o.o., ul. Marsz. Józefa Piłsudskiego 74 / 320, 50-020 Wrocław, KRS 0001189184, NIP 8971958342, REGON 542481853, share capital PLN 5,000, registration court: Sąd Rejonowy dla Wrocławia-Fabrycznej we Wrocławiu, VI Wydział Gospodarczy Krajowego Rejestru Sądowego. Contact: support@hejbobr.pl.

Hej Bóbr is provided as a Website-as-a-Service: the Service Provider prepares, publishes, hosts, maintains, and updates the Website for the term of the agreement. The Customer does not buy the Website as files, code, a template, a CMS, a management panel, infrastructure, or an automation system.

These Terms are made available free of charge before contract conclusion and in a way that allows the Customer to access, reproduce, and store them.

  • Service - Hej Bóbr, available at hejbobr.pl.
  • Service Provider - Seidr sp. z o.o..
  • Customer - a person entering into the agreement for a purpose connected with business, professional, or income-earning activity.
  • Website - the website prepared, published, hosted, and maintained for the Customer as part of the Service.
  • Plan - the selected subscription package set out in the Pricing or Offer.
  • Offer - the individual commercial terms presented to the Customer, including the Plan, price, minimum term, and scope.
  • Pricing - the applicable price list, including Plan prices, one-off fees, and additional work.
  • User Content - data, text, graphics, logos, photos, and materials provided by the Customer.
  • AI Content - content, layouts, text suggestions, code, or website elements generated using AI.
  • Small change - an update within the existing structure of the Website, as defined below.
  • CMS - an optional service letting the Customer edit selected Website content themselves.
  1. The Service is provided only to Customers entering into the agreement for a purpose directly connected with conducted, prepared, or planned business, professional, or income-earning activity, including unregistered activity. The Service is not intended for private, personal, family, or consumer purposes.
  2. Before contract conclusion the Customer declares that they order the Service for a business, professional, or income-earning purpose, including unregistered activity, and not for a private, personal, family, or consumer purpose. These declarations are a material condition of the agreement, and the Service Provider may refuse, suspend, or terminate the agreement on reasonable suspicion that they were untrue or made to circumvent these Terms.
  3. Where mandatory law nonetheless grants the Customer consumer protection or protection of a sole trader with consumer-like rights, these Terms do not exclude rights that cannot be excluded or limited under mandatory law.
  1. A person registering, accepting the Offer or Pricing, attaching a payment method, placing an Order, or sending acceptance by email represents that they are authorised to act for the Customer or hold the relevant authorisation for that action. The Customer is responsible for the actions of persons using its email addresses, accounts, panels, payment methods, domains, and tools used to contact the Service Provider.
  2. The Service Provider need not verify the internal authority of a person contacting it for the Customer where the circumstances indicate that the person acts within the Customer organisation, in particular by using a company email address or company data or by making payments. Where reasonable doubt arises, the Service Provider may request additional confirmation from a person authorised to represent the Customer.
  1. Until an automated checkout is launched, the agreement may be concluded by exchanging emails. Before contract conclusion the Service Provider provides at least the Offer, the Pricing or individual commercial terms, these Terms, the Privacy Policy, and, where the Website is to contain a contact form or process third-party data, the Data Processing Agreement.
  2. The agreement is concluded when the Service Provider receives the Customer unequivocal statement accepting the Offer, these Terms, and the Pricing, made in documentary form, in particular by email, covering the chosen Plan, price, minimum term, acceptance of these Terms and the Pricing, the business-purpose declaration, and the accepting person declaration of authorisation. Making the first payment or sending materials after receiving the Offer and Terms may serve as additional confirmation.
  1. Prices, subscription variants, limits, the minimum term, the scope of the Service, additional fees, and fees for work beyond the subscription follow from the Pricing, the Offer, or the Order accepted by the Customer. The Pricing, Offer, and Order form an integral part of the agreement. In case of conflict, the following prevail in order: the individual Offer accepted by the Customer, the Pricing in force at contract conclusion, these Terms.
  2. The subscription price stated in the accepted Offer applies for the minimum term, in particular 12 months for the standard subscription Plans, unless the parties expressly agree otherwise. A change to the Pricing during the minimum term does not affect the subscription covered by the accepted Offer, except for changes to VAT or other public charges, additional services, exceeding limits, a Plan change, add-ons, or work beyond the subscription. After the minimum term the Service Provider may change the subscription price with at least 30 days documentary notice; if the Customer does not accept the new price, they may terminate with effect at the end of the billing period preceding the change.
  1. Under the agreement the Service Provider prepares, publishes, hosts, maintains, and updates the Website within the scope of the chosen Plan, for the term of the agreement and subject to timely payment.
  2. The Customer retains rights to materials it provides, in particular logos, photos, graphics, text, company data, service descriptions, pricing, and contact details, and represents that it holds the rights or permissions to those materials and that they do not infringe third-party rights.
  3. The Service Provider retains rights to the Hej Bóbr platform, code, system, components, libraries, templates, AI workflows, system prompts, technical configuration, management panel, infrastructure, know-how, and the way the Service is provided.
  4. On expiry, termination, or dissolution of the agreement the Customer right to use the Website as part of the Service ends, and the Service Provider may disable the Website and remove it from public access. The Service Provider is not obliged to keep, host, or maintain the Website after the agreement ends, except for data whose retention is required by law or justified to protect claims.
  1. For the standard subscription Plans the minimum term is 12 months unless the Offer states otherwise, and throughout it the Customer undertakes to keep the agreement and pay the subscription on time.
  2. The standard cost of configuring and preparing the Website (the onboarding fee) is PLN 3,000 net (approx. EUR 699). The Service Provider grants the Customer an onboarding discount reducing this fee to zero, on condition that the agreement is kept for the whole 12-month minimum term. The onboarding discount is a benefit granted conditionally and earned proportionally as each month of the minimum term passes.
  3. If the agreement ends early for reasons attributable to the Customer, in particular resignation, ceasing payment, withdrawing consent to automatic payments, removing the payment method without a new effective one, breach of these Terms, or preventing provision of the Service, the Customer returns a proportional part of the granted onboarding discount.
  4. The amount returned equals the full onboarding fee (PLN 3,000 net) multiplied by a fraction whose numerator is the number of full months remaining until the end of the minimum term and whose denominator is 12. For example, on termination after 4 paid months the amount to return is PLN 3,000 × 8/12, that is PLN 2,000 net. It becomes due when the agreement ends. This is a return of a conditionally granted discount on the real costs of preparing and deploying the Website, not a contractual penalty for early termination. It does not affect the subscription due for the period in which the Service was actually provided.
  5. After the minimum term the agreement becomes an open-ended agreement unless the Offer states otherwise, and either party may terminate it on one month notice with effect at the end of the billing period. After the minimum term the onboarding discount is fully earned and no return is due.
  6. What happens after 12 months: the agreement does not auto-renew for another fixed 12-month term. After the minimum term the cooperation continues on a monthly basis, and the Customer may end it at any time on one month's notice, with no early-termination fee. The subscription price stays unchanged for the whole minimum term; after it, any price change requires at least 30 days' notice to the Customer (per § 4).
  1. The subscription is paid monthly in advance unless the Offer states otherwise, by transfer, payment link, card, Stripe, PayU, or another method made available by the Service Provider.
  2. The Customer may choose to pay upfront for the whole 12-month minimum term. In that case the upfront price stated in the Pricing or Offer applies, equal to 11 monthly subscriptions (one month free). Upfront payment covers 12 months of the Service, does not shorten the minimum term, and is non-refundable on early termination for reasons attributable to the Customer; this does not affect the return of the granted onboarding discount under the minimum-term section.
  3. If payment is more than 7 days late, the Service Provider may suspend the Service, in particular temporarily disabling public display of the Website; suspension does not release the Customer from due amounts or amounts arising from the minimum term. If the delay exceeds 30 days, the Service Provider may terminate the agreement immediately, pursue due amounts, and refer the matter to debt collection in accordance with applicable law. Restoring the Website may depend on settling all arrears and confirming an effective payment method.
  1. A small change is an update within the existing structure of the Website that does not require designing a new layout, section, or subpage, custom code, integration, specialist copywriting, purchasing external materials, or significant conceptual work. Examples include updating text in an existing section, contact details, opening hours, or pricing, swapping a Customer-provided photo or logo, fixing a typo, changing a link, a small CTA change, or adding a short FAQ item.
  2. Monthly small-change allowances follow from the Pricing or Offer (for example, the entry Plan includes 2 requests per month with up to 3 changes each; the main Plan includes 10 requests per month with up to 5 changes each; the CMS Plan includes the CMS and 5 support or small-change requests per month). One email is one request unless its scope warrants more. Unused allowances do not carry over. Requests beyond the limit, changes beyond a small change, and additional work are charged per the Pricing or an individual quote accepted before work begins. The standard turnaround for small changes is 2-5 business days.
  1. The CMS is an optional service available in the CMS Plan or as a CMS add-on to another Plan where the Offer so provides. It lets the Customer edit selected Website content within the scope set by the Service Provider and does not transfer code, Website files, the platform panel, infrastructure, or the right to alter the technical structure of the Website.
  2. The Customer is responsible for changes made through the CMS, in particular content, photos, data, prices, links, legal compliance, and rights to materials. The Service Provider may decline to repair the effects of the Customer self-service changes within the subscription where they require technical work beyond standard CMS support.
  1. The Service Provider places a discreet attribution link in the Website footer reading “Built by Bobr: hejbobr.pl”. The attribution is a standard part of the Service, and the Customer agrees to its placement and retention for the term of the agreement.
  2. The Customer may order removal of the attribution (white-label option) as a paid add-on per the Pricing. Once active, and while the add-on is paid, the Service Provider removes the attribution from the footer; if the add-on is cancelled or unpaid, the Service Provider may place the attribution again. The attribution does not limit the Customer's rights to its own materials and does not imply that the Website content originates from the Service Provider.
  1. The Customer may order export and buyout of the Website after settling all amounts due. Export and buyout are an additional service charged per the Pricing or an individual Offer. Export covers static HTML, CSS, JavaScript files and graphics needed for basic display of the Website outside the Service Provider infrastructure.
  2. Export does not cover the CMS, management panel, platform code, AI workflows, automation, prompts, integrations, hosting configuration, infrastructure, the payment system, analytics data, or external tools.
  1. Before publication the Customer should accept the Website content, layout, and key data. Acceptance means the Customer confirms checking the content, company data, prices, service descriptions, photos, rights to materials, and consistency with the Customer activity.
  2. The Customer is responsible for the truth, currency, and legality of information published on the Website, in particular marketing claims, pricing, promotions, service descriptions, photos, references, reviews, and information required in regulated industries. The Service Provider does not provide legal, tax, medical, financial, regulatory, or industry advice unless the parties expressly agree otherwise.
  1. The Website may be prepared using AI. AI Content is a draft suggestion of content, layouts, text, or website elements that must be reviewed before publication.
  2. We do not guarantee that AI Content will be complete, error-free, lawful, suitable for a specific industry, original, effective for marketing, or optimised for SEO. The Customer is responsible for checking whether the published Website, User Content, and AI Content are lawful, true, current, and non-misleading.
  1. violating law, third-party rights, personal rights, copyrights, trademarks, or trade secrets
  2. publishing false, misleading, fraudulent, or impersonating content
  3. promoting illegal products or services
  4. phishing, spam, malware, financial scams, or data harvesting
  5. hateful, discriminatory, violent, or degrading content
  6. sexual content involving minors or any content exploiting minors
  7. bypassing security, overloading infrastructure through automation, or reselling in a way not permitted by the Plan
  8. regulated activity without required authorisations
  1. The Customer is responsible for published Website content. We may temporarily disable a Website due to outage, security, breach of Terms, breach of law, request by a competent authority, or credible infringement report. Reports concerning unlawful content may be sent to bezpieczenstwo@hejbobr.pl.
  1. Processing of personal data is described in the Privacy Policy. If the Customer uses features that collect data from third parties, especially forms on the published Website, the Customer is usually the controller of that data and we act as processor under the Data Processing Agreement.
  1. We take reasonable steps to ensure Service availability but do not guarantee uninterrupted or error-free operation. We may carry out technical, maintenance, and update works and apply limits according to the Plan. The Customer is responsible for the security of its email, passwords, access, and payment methods used to contact the Service Provider.
  1. The Customer is responsible for User Content, information submitted to the Service, publication decisions, and the legal compliance of the published Website. The Service Provider does not guarantee specific business, marketing, sales, SEO, or reputation results, nor the number of enquiries or customers acquired through the Website.
  2. In B2B relations, to the extent permitted by law, the Service Provider's total liability to the Customer on any legal basis, including under the agreement, the Service, the Website, hosting, maintenance, publication, fixes, AI Content, and additional services, for non-performance or improper performance of the agreement, tort, and any other basis, for all events over the entire term of the agreement, is limited to an amount equal to the sum of net subscription fees actually paid by the Customer in the 3 months preceding the event causing the damage.
  3. To the extent permitted by law, the Service Provider is not liable to the Customer for lost profits (lucrum cessans), lost revenue, lost earnings, loss of customers, loss of goodwill, loss of SEO position, loss of expected sales or marketing results, interruptions to the Customer's business, loss of data resulting from the Customer's actions, the consequences of publishing content accepted by the Customer, or for indirect, consequential, or unforeseeable damage.
  4. The Service Provider is not liable for non-performance or improper performance of the Service to the extent it results from the Customer's acts or omissions, the Customer providing incorrect or incomplete data, the Customer's lack of cooperation, breach of these Terms, the actions of third-party providers, or failures of the internet, domains, DNS, payment operators, analytics tools, email, AI systems, cloud infrastructure, or other circumstances beyond the Service Provider's direct control.
  5. The above limitations do not apply to liability for damage caused intentionally or to liability that cannot be excluded or limited under mandatory law.
  1. Complaints regarding the Service may be submitted to support@hejbobr.pl. The complaint should include Customer details, problem description, date of occurrence, expected resolution, and contact details. We respond within 14 days unless applicable law requires another period.
  1. The Service is provided in a B2B model only and is subject to the minimum term under the minimum-term section. During the minimum term the agreement is not subject to unilateral cancellation except as provided in these Terms or by law; early termination for reasons attributable to the Customer triggers the return of the granted onboarding discount. To decline renewal after the minimum term or to terminate an open-ended agreement, the Customer notifies support@hejbobr.pl; such notice stops renewal for the next period, and access to paid features remains active until the end of the paid period.
  2. The Service is not directed at consumers. Where, however, mandatory law in a specific case grants the Customer (including a sole trader acting as a consumer or an entrepreneur with consumer-like rights) a right of withdrawal from a distance contract, the Customer may withdraw within 14 days without giving a reason by sending a statement to support@hejbobr.pl. If, at the Customer's express request, performance began before that period expired, the Customer keeps the right of withdrawal but must pay for what was provided until withdrawal, proportionally to its scope; the right of withdrawal lapses once the digital service for which the Customer gave prior consent has been fully performed. On valid withdrawal we refund received payments within 14 days using the same payment method. These provisions do not limit rights that cannot be excluded or limited under mandatory law.
  1. We may amend these Terms for valid reasons such as changes in law, Service functionality, payment model, security requirements, provider changes, or the need to clarify provisions. The Customer will be informed in advance by email, in-Service notice, or another effective method. A change to the Pricing during the minimum term does not affect the subscription price covered by the accepted Offer.
  1. These Terms are governed by Polish law. Disputes with business Customers will be resolved by the court competent for the Service Provider registered office unless mandatory law provides otherwise. Matters not regulated in these Terms are governed by Polish and European Union law.
OfferA site for a service business

For businesses that sell trust, contact, and a clear service offer, not another system to maintain.
OfferImprove my current website

We start from the current site or profile, extract the useful information, and show a private direction first.
OfferYour first business website

If you do not have a site, a business description, profile, photos, or short note is enough to start.